Fidelity Investments acknowledged Tuesday that some customers were having trouble accessing their accounts online. The near $12-trillion Boston firm is already weaning Yodlee, FIS, Intuit, Fiserv, and Morningstar off their scraping habit by paying their dues. Thousands of Fidelity customers are reporting issues with access to the banking platform. On Wednesday, over 3000 users took to Downdetector to report problems with logging in.
Fidelity is an online brokerage that offers commission-free trading, automated advice, investment research, and other wealth-building services. The company's website, Active Trader Pro, and mobile app are popular tools among investors. Investing in mutual funds has been a popular choice among investors for decades, and Fidelity Investments is one of the largest mutual fund providers in the industry.
Fidelity Investments says its systems “are now up and running” after the company experienced issues with its website, Active Trader Pro, and other platforms. Emergency Information has moved to a new page, and Boeing employees are advised to log in to Worklife for important information. Thinking about investing with Fidelity Investments? Read our Fidelity review for the pros and cons of using this platform to invest.